Time of Use

HL&P’s rate consultant used historical wholesale power pricing and market power futures along with the company’s historical energy demands to determine the true cost of power over the course of a day and seasonally. Market power supply and transmission costs are driven by supply and demand. Utility power supply costs are higher in the late afternoon and evening when people return home. HL&P’s wholesale power portfolio includes up to 15% market power when demand exceeds planned resources.

The TOU rate is not mandatory for all customers with the exception of net metering customers and general service pumping customers. In 2025, residential customers can opt to be billed with the TOU rate by calling (435) 654-1581. In 2026, all residential customers will be moved to a TOU rate.

You can view your energy usage in your Smarthub account or call a customer service representative to help you determine if the TOU rate is a good fit. Generally, customers with electric heat or electric vehicles and no air conditioning usage would be able to benefit from the current TOU rate.

Customers opting in to the TOU rate will be required to stay on the rate for a year. This ensure the full benefit of the TOU rate is realized, customers will be required to remain on the rate for 12 months.

TOU rates benefit utility companies and customers alike because they encourage more energy conservation while reducing overall operating costs.