FAQs

Why is my bill so high?

An unusually higher bill is usually attributed to 1 of the following:

  • Vehicle engine block warmer
  • Failing electric water heater
  • Roof heat tape
  • Portable electrical space heaters
  • Hot tub
  • Heating water to keep it from freezing
What is the Service Fee on my monthly billing?

The monthly Service Fee represents all expenses unrelated to direct power purchasing. For example: billing expenses, metering expenses, general line maintenance, and administration expenses.