Customer Resource Guide

Customer Resources for New & Existing Customers

As your energy provider, we’re focused on providing you with the safest, most reliable service 24 hours a day, 7 days a week. Whether you’re interested in convenient ways to pay or useful tips to reduce energy consumption, we’re here to help.

Billing Made Simple

We offer convenient billing and payment options to fit your lifestyle.

If you haven’t already, please set up your SmartHub to choose your billing options and much more:

Download the SmartHub App

Pay Your Way

• Go paperless: Enroll in Paperless Billing to view your bill anytime, anywhere.
• Set up auto pay: Never miss a due date with automatic payments.
• Flexible payments: Pay online, by phone, or at our drive-up window.
• Budget Billing: Enroll in Budget Billing to even out your bill from month to month. Call us to see if you qualify.

Save Energy & Money

Energy Savings

Take control of your energy usage and save money by learning about energy conservation and rebates.

• Energy Efficiency Tips
• Residential Rebates
• Commercial Rebates

Energy Usage

Understand how you use energy by viewing and downloading your energy usage data using SmartHub Usage Tools.

Power Outages

While we work hard to prevent power outages, interruptions still happen. We want to ensure you are informed and prepared.

• Get Alerts: Make sure you can get outage alerts by ensuring we have up-to-date contact information in SmartHub.
• Report and View Outages: Check our outage map to see the latest outage information, get updates, and report outages.
• Safety Resources and Tips: Be prepared to stay safe during outages.

Landlords & Tenants

Landlords

For your convenience, if you are renting out a property, you will be listed as the landlord/owner. When the tenant moves out, the service will be automatically transferred back into your name. We will not contact you if the tenant is being shut off for non-payment.

Tenant Pro-tip

If you live in a multi-unit building, it is always a good idea to verify your billing meter. You can do this by calling customer service for assistance.